FAQ's
Welcome to our FAQ, we at Driven.Media are driven to ensure you get your car parts without issues while creating a worry free browsing experience.
Shipping / Orders
How long will it take for my order to arrive?
Processing times for orders are 3-5 business days. Need to cut this down to 1-2 business days. Once the order has been processed, shipping time is 5-7 business days. Orders are shipped via USPS. We’ve been using UPS so we’ll need to change this up. Please keep in mind that these times may vary during holidays. You can track your orders through your emailed tracking number.
I haven't received an order confirmation, what happened?
Order confirmations can take up to 24 hours to receive at times. If you haven’t received one after 24 hours, please email info@driven.medi for assistance.
I entered the wrong address, can I change it?
We cannot always accommodate this request but we ask that you Email info@driven.media ASAP and we’ll try to get the address corrected before the order ships out.
How is my order shipped?
All orders are shipped via USPS. Orders are shipped with USPS or UPS.
Do you ship internationally?
Yes, we do ship internationally. If you don't see your country during checkout please reach out to info@driven.media
Can I change my order?
Unfortunately not, once an order is placed it is final. An order needs to be canceled and resubmitted with the changes if necessary. We would need to cancel the order on our end so a new order can be made on the website. Please email info@driven.media for any order cancellations.
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How long does it take you to respond to emails?
Our goal is to respond to emails within 24 hours. Keep in mind this timeframe may vary during the holiday season.
What is your return policy?
If you feel you’ve received a product that is not as described, we’ll certainly be happy to work with you to get you a replacement. If you received a damaged product, please email info@driven.media within 10 business days with photos of the damaged product.
Are tinted overlays legal?
Laws vary state by state and even county to county so please check your local laws before purchasing to ensure that you don’t run into any issues. We suggest contacting your DMV or DOT if you have any concerns. That being said, Driven Media overlays still allow a significant amount of light through so that visibility is not an issue.